Terms of Service

In short: Event Nest helps you find and compare event vendors. We're not the vendor and we're not part of any agreement you make with one. The vendor is responsible for their quote and their services, and you pay them directly. Nothing in these Terms takes away your rights under New Zealand consumer law. The full Terms below apply.

1. About these Terms

1.1 These Terms of Service ("Terms") are an agreement between you and Adner Group Limited (NZBN 9429052231025), trading as Event Nest NZ ("Event Nest", "we", "us", "our"), of 41 Endeavour Drive, Whitby, Porirua, Wellington, New Zealand.

1.2 They apply to your use of the Event Nest website, apps and services for event organisers (the "Platform"). Vendors use the Platform under separate Vendor Terms of Service.

1.3 By creating an account or using the Platform, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Platform.

1.4 You must be at least 18 years old to create an account. If you use the Platform for an organisation, you confirm you're authorised to agree to these Terms on its behalf, and "you" includes that organisation.

2. What Event Nest does

2.1 Event Nest is an online marketplace that introduces event organisers to independent vendors. Organisers post event requests, vendors whose services match can send quotes, and organisers choose which quotes to accept.

2.2 Event Nest:

• does not supply, organise, manage or supervise any event or event service;
• is not a party to any agreement between an organiser and a vendor;
• is not the agent, employer, partner or representative of any vendor or organiser; and
• does not hold, process or guarantee payments between organisers and vendors.

2.3 Vendors are independent businesses. They decide what they quote, the prices and conditions they offer, and how they deliver their services.

3. Your account

3.1 You agree to:

• give accurate, current and complete information, and keep it up to date;
• keep your password secure and not share your account;
• tell us promptly at support@eventnest.co.nz if you think your account has been used without permission; and
• take responsibility for activity under your account.

3.2 Accounts for event organisers are free.

4. Event requests

4.1 You're responsible for the accuracy of your event requests, including dates, location, guest numbers, budget and requirements. Vendors rely on them when they quote.

4.2 We review requests before they're shown to vendors. We may decline, ask you to change, or remove a request, for example if it's incomplete, inaccurate or breaches these Terms. Reviewing a request doesn't mean we've checked it is accurate or lawful.

4.3 We don't guarantee that any vendor will quote on your request, or how many quotes you'll receive.

5. Quotes, acceptance and your agreement with the vendor

5.1 Quotes are prepared and sent by vendors. Each vendor is solely responsible for its quote, including price, availability, what's included, and any conditions. We don't check, verify or guarantee quotes, and a quote shown on the Platform is not an offer by Event Nest.

5.2 Accepting a quote on the Platform tells the vendor you'd like to go ahead and shares contact details between you (see section 8). It doesn't create any contract with Event Nest.

5.3 The terms of your engagement with a vendor, including scope, price, deposits, payment, cancellation and refunds, are agreed directly between you and the vendor, and may be on the vendor's own terms of trade. We recommend you confirm them in writing with the vendor before paying anything.

5.4 Any agreement you make with a vendor is solely between you and that vendor. The vendor, not Event Nest, is responsible for performing it.

5.5 You should make your own enquiries about a vendor before engaging them, for example about their experience, licences, insurance and references.

6. Payments and fees

6.1 Event Nest is free for event organisers. We don't charge you listing fees, subscriptions or commission.

6.2 You pay vendors directly, on the terms you agree with them. Event Nest doesn't receive, hold or process those payments and can't give refunds for vendors' services. Any refund, deposit or payment dispute is between you and the vendor.

7. Vendor checks

7.1 When a vendor joins, we check that their email address and phone number work, and our team reviews their profile before approving it. This is what we mean when we describe a vendor as "verified". We may add further checks in future, such as business registration or licence details, and will describe them on the Platform when we do.

7.2 Unless a vendor's profile clearly says a particular item has been checked by us, we have not checked the vendor's identity, business registration, licences, qualifications, insurance, experience, reviews or the quality or safety of their services. Our checks are not an endorsement, recommendation or guarantee of any vendor.

8. Contact details and privacy

8.1 Until a quote is accepted, we don't share your contact details with vendors, and you and vendors must not include contact details in requests, quotes or messages.

8.2 When you accept a quote, we share your name, email address and phone number with that vendor, and give you the vendor's business name, contact name, email address and phone number, so you can arrange your event directly.

8.3 We handle personal information in line with the Privacy Act 2020 and our Privacy Policy.

9. Reviews and content

9.1 Reviews must be honest and based on your own genuine experience with the vendor. They must not be false, misleading, defamatory, offensive or include private information.

9.2 You keep ownership of content you post. You give us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce and share it for operating and promoting the Platform. You confirm you have the right to post it.

9.3 Reviews, profiles, quotes and other content from users are the views and statements of those users, not of Event Nest. We may moderate, refuse or remove content at our discretion, but we don't have to check it.

9.4 The Platform's design, software, text, logos and other materials are owned by or licensed to Event Nest and protected by intellectual property laws.

10. What you must not do

You must not:

• use the Platform for anything unlawful, fraudulent or harmful;
• post false, misleading or deceptive information, or impersonate anyone;
• harass, abuse, threaten or discriminate against anyone;
• use the Platform to get vendors' contact details or information before accepting a quote, or for any purpose other than genuinely arranging an event (once a quote is accepted, contacting that vendor directly is expected);
• send spam, or use other users' details for marketing without their consent;
• scrape, copy or collect data from the Platform without our written permission; or
• interfere with the Platform's security or operation, or upload malicious code.

11. Your rights under New Zealand law

11.1 If you use the Platform as a consumer, you may have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that can't be excluded. Nothing in these Terms excludes, limits or changes those rights, and these Terms apply only as far as the law allows.

11.2 Your rights in relation to event services, such as a guarantee that a service will be carried out with reasonable care and skill, are rights against the vendor who supplies them, not against Event Nest.

11.3 Business users. If you use the Platform for the purposes of a business (for example, organising a corporate event), you agree that:

• you acquire our services in trade, and the Consumer Guarantees Act 1993 doesn't apply (section 43(2) of that Act);
• sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 don't apply to these Terms or your use of the Platform (section 5C of that Act);
• you haven't relied on any statement by Event Nest that isn't set out in these Terms; and
• it is fair and reasonable for you to be bound by this clause.

12. Our liability

12.1 We try to keep the Platform available and working properly, but we provide it "as is" and "as available". To the maximum extent permitted by law, we give no warranty that it will be uninterrupted, error-free or secure, or that any request will receive quotes.

12.2 To the maximum extent permitted by law, Event Nest and its directors, employees and contractors are not liable to you or anyone claiming through you for any loss, damage, cost or expense of any kind, whether in contract, tort (including negligence), equity, under statute or otherwise, arising from or in connection with:

• any services or goods supplied, or not supplied, by a vendor;
• any quote, profile, review, message or other information given by a vendor or another user, including any misrepresentation, error or omission in it;
• any agreement, or failure to reach or perform an agreement, between you and a vendor;
• any payment, deposit, refund or pricing dispute between you and a vendor;
• any cancellation, postponement, delay, no-show, injury, illness, property loss or damage, or other incident at or connected with an event;
• the acts or omissions of any vendor or other user; or
• your use of, or inability to use, the Platform.

12.3 To the maximum extent permitted by law, we are not liable for any indirect, consequential, special or incidental loss, or any loss of profit, revenue, business, opportunity, goodwill or data.

12.4 If, despite the rest of this section, Event Nest is found liable to you, our total liability for all claims connected with the Platform or these Terms is limited, to the maximum extent permitted by law, to NZ$100.

12.5 Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited, including under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where they apply to you.

13. Your responsibility to us

To the extent permitted by law, you agree to cover Event Nest for any loss, cost or claim (including reasonable legal costs) arising from your breach of these Terms, your unlawful use of the Platform, or content you post.

14. Suspending or closing accounts

14.1 You can close your account at any time by contacting us.

14.2 We may suspend or close your account, or remove your requests or content, if we reasonably believe you have breached these Terms, acted unlawfully or put other users at risk. Where appropriate we'll tell you why and give you a chance to respond, unless the matter is serious or urgent.

14.3 Sections 2, 5, 6.2, 9, 11, 12, 13 and 15 continue to apply after your account is closed.

15. Disputes

15.1 With a vendor. Disputes about a vendor's quote, services or payments are between you and the vendor. We may, at our discretion, try to help you resolve them, but we're not obliged to and aren't responsible for the outcome.

15.2 With us. Please contact us first at support@eventnest.co.nz so we can try to resolve the issue in good faith.

15.3 These Terms are governed by New Zealand law. The courts of New Zealand have non-exclusive jurisdiction. Nothing stops you using the Disputes Tribunal for claims within its jurisdiction.

16. Changes to these Terms

16.1 We may update these Terms, for example to reflect changes to the Platform or the law. The date at the top of this page shows when they last changed.

16.2 For material changes, we'll give you at least 14 days' notice by email or on the Platform before they take effect. If you don't agree, you can close your account before then. If you keep using the Platform after that, the updated Terms apply.

17. General

17.1 These Terms and our Privacy Policy are the entire agreement between you and Event Nest about the Platform.

17.2 If any part of these Terms is unenforceable, it will be read down or severed to the extent needed, and the rest continues in full force.

17.3 If we don't enforce a right straight away, we haven't given it up.

17.4 We aren't liable for delay or failure caused by events beyond our reasonable control, such as outages of third-party services, natural disasters or government action.

17.5 We may transfer our rights and obligations under these Terms to a related company or to a buyer of the Platform. You may not transfer yours without our written consent.

18. Contact us

Adner Group Limited, trading as Event Nest NZ
NZBN: 9429052231025
41 Endeavour Drive, Whitby, Porirua, Wellington, New Zealand
Email: support@eventnest.co.nz
Phone: +64-22-681-8390